Refund Policy

1. Within 14 days

If you haven't used any credits since a payment, whether it started your plan or renewed it, you can get that payment back in full within 14 days of it. Just ask. The refund removes that payment's credits and cancels your plan at once.

2. Cancelling

You can cancel your plan at any time from your account page. It stops the next renewal; the current month isn't refunded, and your plan keeps running until it ends. Your credits stay in your account after that, for you to use.

3. Other refunds

After 14 days, or once you've used credits since a payment, we refund only where the law requires it.

4. When something goes wrong on our side

Steps that fail because of us, and requests the client has to repeat, are never charged. If you think a run cost you credits it shouldn't have, email us with the run's report, and we'll look into it and put things right.

5. How to ask for a refund

Email support@qauto.ai from the email address on your account, with the order number from your Paddle receipt. Our reseller, Paddle, pays the refund back to the card or account you paid with, and the refunded credits are removed from your balance. You can also contact Paddle directly at paddle.net.

6. Your legal rights

This policy doesn't affect any rights you have under the law of your country.